Damage Waiver

Damage waiver reduces the liability you are responsible for in the event of damage to and or theft of the vehicle (exclusions apply - see below). The amounts applicable are shown below:

  • Micro to medium sized Cars: £1,000
  • Car derived vans (CDV) to short wheel base vans (SWB): £1,000
  • Premium cars, large cars & estate cars: £1m200
  • Refrigerated vans, crew vans, long/extra long wheel base vans (LWB/XLWB), open back vehicles (dropsides/tippers) & Lutons: £1,200 - £1,400
  • 7 – 9 seaters & 4x4s: £1,400

Customers who can provide externally sourced independent & verified provisions to cover damage and or theft of the vehicle may be able to decline the damage waiver. It is your responsibility to determine if the personal coverage is adequate to cover theft, loss of revenue, damage, administration fees, diminishment of value, recovery/storage or impound fees. If you decline the damage waiver it is your responsibility to pay the charges & seek compensation from your carrier.

Damage waiver is not insurance.


Any costs incurred due to driver/hirer negligence will not be covered by the damage waiver. These include but are not limited to:

  • the vehicle being stolen or the keys lost due to negligence i.e. leaving the keys in the ignition or inside the vehicle when unattended;
  • Use of incorrect fuel in the vehicle. It should state the fuel type required at the bottom of your rental agreement or inside the fuel cap. If you are unsure please call your local branch to confirm;
  • Roof damage – any damage caused to the upper part of the vehicle (above head height) due to hitting low level objects such as bridges, low branches or barriers.

Any limited liability in terms of excess and damage waiver will not apply in these circumstances and you will be liable for all resulting costs in full.

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